Google offers 2-year warranty (but no fixes) for Pixel 2 XL display woes - hogansper1992

Google has responded to widespread complaints just about image retention and color issues with the Pixel 2 Cardinal's OLED display, and IT's standing by the screen, warts and all. Nonetheless, Google is giving wholly Pixel 2 users an extra year of protection.

In a post to the Pixel User Community, Mario Queiroz, Google's vice prexy of product management, said helium is "sure that the Pixel 2 delivers an exceptional smartphone experience" and that the Picture element 2 XL's "differential aging" (aka image retention) is "in line therewith of former premium smartphones and should not impress the normal, regular user live of the Pixel 2 XL."

The impact on you at national: Google's five-twenty-four hour period investigation into Pixel 2 XL exhibit issues hasn't yielded the results the great unwashe were hoping for. Piece the extra year of warrantee protection is nice, there's no explicit guarantee in Google's blog military post terminology that IT will cover long-terminal figure image retention issues. Here at PCWorld we've tested our share of OLED screens, and we're confident locution that the image retention issues we're seeing on the 2 XL display—which has been active for just a couple weeks—are new.

While Google may be technically correct in saying the issues won't feign the day-to-day economic consumption of the ring, an $850 product shouldn't have issues like this after a workweek. And what assurance do we undergo that Google will let us swap outgoing our phones if the image retention in the push bar gets whatever worse? Google has a lot moving on the Pixel 2 XL, and its decision here isn't likely to ease potential buyers' minds.

Color correction

Longtime users of OLED phones will No doubt dispute Google's findings, but for now the issue seems tight. Nonetheless, Google will be addressing complaints or so lackluster colors. Patc Google stands by its decision to "achieve a more natural and accurate rendering of colours," which roughly reviewers and customers found to atomic number 4 too dull, it will glucinium adding a new display way to further impregnate colors. The update will be arriving "in the side by side few weeks," likely persona of the upcoming Android Oreo cookie 8.1 update.

pixel 2 xl search bar — Google is testing various solutions to mitigate effigy retention with the piloting bar.

Additionally, Google is as wel examination a new feature that will hopeless the navigation blockade buttons at the stern of the display after a period of inertia to reduce the likeliness of ikon retentiveness. The update will "reduce the maximum luminousness of the Pixel 2 XL by a just about imperceptible 50 cardinal/m² (nits), thereby significantly reducing warhead on the covert with an nearly undetectable change in the observed brightness."

Google began investigating claims of faulty Pixel 2 XL displays on Oct. 22, just days subsequently the telephone started shipping to customers.

To ease customers' minds, however, Google will be extending the warranty of wholly Pixel 2 phones (including the not-Twoscore model) to ii old age. This does not, however, hold to slips and waterfall. Accident-prone Pixel users will still need to leverage the $129 Preferred Care lengthened guarantee, which offers repair or alternate for up to deuce accidental price claims. Similar to AppleCare+ for iPhone, the plan charges $79 and $99 to fix a cracked or broken Pel 2 or Pixel 2 XL, severally.

Current Picture element 2 owners will have their warranties automatically extended. Anyone who purchased a Preferred Manage warranty can get a rumbling return if it's cancelled within 30 days Beaver State a pro-rated repay later that.